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Last Updated: 10 April 2025
Utshwayelo Kosi Mouth Lodge and Camp (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
We may collect the following personal information:
Your name and surname
Contact information including email address and phone number
Booking details and communication history
Non-personal data such as browser type, device, and general location (via analytics tools)
We do not collect sensitive personal information such as ID numbers or financial account details through our website.
We use the information you provide for the following purposes:
To process bookings or enquiries
To communicate with you about your stay or our services
To respond to queries or customer service requests
To improve our website, services, and guest experience
For direct marketing via email, with your consent
If you subscribe to our newsletter or opt in during booking or enquiries, we may send you updates about our lodge, local events, specials, or travel tips related to Kosi Bay. You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
We will never share your email address or personal information with third parties for marketing purposes without your explicit consent.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may share your information with trusted service providers who assist in operating our website or managing bookings, under strict confidentiality agreements.
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or destruction. These include both technical (e.g., secure servers, SSL encryption) and organizational safeguards.
As a data subject, you have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Object to the processing of your information
Withdraw your consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at:
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Our website may use cookies or similar technologies to analyze traffic and improve your browsing experience. You can manage your cookie preferences through your browser settings.
We may occasionally update this privacy policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.
