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At Utshwayelo Kosi Mouth Lodge, we value the privacy of our guests and their personal information. This privacy statement outlines how we collect, use, disclose, and protect your personal information.
Collection of Personal Information: We collect personal information from our guests when they make a reservation or interact with us in any way. This may include their name, contact information, credit card details, and other relevant information necessary for the provision of our services.
Use of Personal Information: We use personal information to provide our services and ensure the best possible guest experience. This may include processing reservations, personalizing our services, communicating with guests, and improving our services. We may also use personal information for marketing purposes, but only if we have obtained consent from the guest.
Disclosure of Personal Information: We do not sell or disclose personal information to third parties, except as required by law or with the guest’s consent. We may disclose personal information to our service providers who assist us in providing our services, but only if they agree to maintain the confidentiality of the information.
Protection of Personal Information: We take appropriate technical and organizational measures to protect personal information from unauthorized access, use, disclosure, or loss. We regularly review and update our security measures to ensure the ongoing protection of personal information.
Retention of Personal Information: We retain personal information for as long as necessary to provide our services and comply with legal obligations. We securely dispose of personal information when it is no longer required.
Access and Correction of Personal Information: Guests have the right to access and correct their personal information held by us. To do so, guests may contact us using the contact details provided below.
Contact Us: If you have any questions or concerns about our privacy statement or our handling of personal information, please contact us at info@kosimouth.co.za
We reserve the right to update this privacy statement from time to time. We encourage guests to review this statement periodically to stay informed about how we collect, use, disclose, and protect their personal information.
